Experience Zero Risk at Proven Optic
Email to - support@provenoptic.com
Phone - 844-809-9990
We want you completely secure and at ease when you choose our products. We understand that sometimes a product might not be exactly what you envisioned, and that’s perfectly okay. We are committed to your complete satisfaction. That’s why we offer a straightforward, 90-day risk-free return policy.
Industry-Leading 90-Day Easy Return Policy
If you decide to return an item for any reason within 90 days of receiving your order, please email us at support@provenoptic.com with your order number. We will provide detailed instructions on how to process the return.
Return Policy Guidelines
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- You must have proof of purchase for returns.
- The customer will be responsible for shipping and restocking costs of the ordered item(s).
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To receive a refund for the item(s) ordered, the item(s) must arrive back at our distribution center in "Like New" condition and must contain all original packaging and accessories.
- "Like New" means that the items you ordered must not show any visual signs of wear or mounting.
- Items returned with visual signs of wear or any issues due to use or mounting will not be accepted, and no refund will be given.
- Proven Optic reserves the right to deny returns on orders beyond the scope of standard consumer transactions. This can include, but is not restricted to, orders made through automated means (like bots), bulk orders that appear intended for resale, or orders linked to suspected fraudulent return activities.
- Once your return item(s) have been received and inspected at our warehouse(s), we will email you to notify you that we have processed your return payment. All refunds will be issued in the original payment form, preventing potential fraud. Once your return has been processed, please allow 3-5 business days for the refund to be reflected in your account. The exact timing can vary depending on your bank or payment provider.
If you decide to return your order, please email us at support@provenoptic.com with your order number, and we will assist you. We aim to ensure this process is effortless and completely risk-free for you.
Damages
If the product is damaged, you must note it immediately when signing for delivery and send photos to support@provenoptic.com on the day of delivery.
Proven Optic will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Please remember to keep all the original packaging for any items that need to be returned. Our customer service department must authorize all returns before processing.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items damaged after use are non-refundable unless specified under the manufacturer's warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping and restocking fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 90-day return policy and will be subject to return shipping and restocking costs.
Other Return Policy Notes:
- If a specific vendor or product does not support the above return policy, this will be noted in the product descriptions or the product-specific return information.
- Products that are specified as certified pre-owned or used are ineligible for a return
- Proven Optic only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for a "one-time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to orders intended for use in a trade show or a conference venue, orders that promotional companies purchase, and orders purchased by trade show facilitators.